Question 1

Is there a free trial?

Accepted Answer

Yes — every new account starts with a free 14-day trial. No credit card is required to get started.

Question 2

What types of repair shops can use itrepairapp?

Accepted Answer

itrepairapp is built for IT and electronics repair shops of all sizes — from single-technician stores to multi-branch operations covering laptops, phones, tablets, and general electronics.

Question 3

Which SMS providers are supported?

Accepted Answer

itrepairapp supports both Twilio and ClickSend for sending SMS notifications. You connect your own account, so you retain full control over costs and sending.

Question 4

Does it integrate with Xero?

Accepted Answer

Yes. itrepairapp has a live Xero integration that pushes invoices, line items, and payment types directly into your Xero account — no double entry required.

Question 5

Can customers book repairs online?

Accepted Answer

Yes. Every account gets a dedicated online booking portal where customers can submit a repair request directly from your website.

Question 6

Is there a contract or minimum term?

Accepted Answer

No. itrepairapp is billed monthly with no minimum contract. You can cancel at any time.